This Return & Refund Policy (“Policy”) sets forth the terms and conditions under which returns, exchanges, refunds, and related after-sales services are handled by Huaihua Xuda Cross-Border E-Commerce Co., Ltd. (“Company,” “we,” “us,” or “our”) in connection with the sale of mother and baby products and toys through our website and related online services (collectively, the “Services”).

By placing an order through our Services, you (“customer,” “you,” or “your”) acknowledge that you have read, understood, and agreed to this Policy in its entirety.

1. Purpose and Scope of This Policy

This Policy is intended to clearly explain:

  • Your rights and obligations regarding returns, refunds, and exchanges
  • Our procedures for handling returned merchandise
  • Conditions under which refunds or replacements may be granted
  • Circumstances where returns or refunds are not accepted
  • Special considerations applicable to mother and baby products and toys
  • How cross-border logistics and customs factors may affect returns

This Policy applies to all purchases made through our Services unless otherwise stated in writing at the time of purchase.

2. General Return Eligibility

Subject to the conditions outlined in this Policy, certain products may be eligible for return or refund if they meet all of the following general requirements:

  • The return request is submitted within the specified return window
  • The product is unused, unwashed, and in resalable condition
  • Original packaging, labels, tags, manuals, and accessories are intact
  • The product has not been altered, assembled, or damaged after delivery
  • Proof of purchase is available

Failure to meet any of the above conditions may result in the return being rejected.

3. Special Nature of Mother and Baby Products

Due to hygiene, safety, and regulatory considerations, mother and baby products and toys are subject to stricter return standards.

These standards exist to protect infants, children, and caregivers and to ensure compliance with product safety expectations. Certain items may be non-returnable or non-refundable even if unused, as detailed later in this Policy.

4. Return Timeframe

Unless otherwise specified at the time of purchase, return requests must generally be initiated within a reasonable period after delivery.

The return timeframe begins on the date the order is marked as delivered by the logistics provider.

Late return requests may not be accepted, especially for hygiene-sensitive or child-use products.

5. Acceptable Reasons for Returns

Returns may be considered under the following circumstances:

  • The product received is defective or damaged upon arrival
  • The product received is materially different from the product description
  • The wrong item or incorrect quantity was delivered
  • The product has a verified manufacturing defect

Returns requested for reasons unrelated to product quality, such as personal preference or change of mind, may be accepted only if the product meets all eligibility requirements and is not listed as non-returnable.

6. Non-Returnable and Non-Refundable Items

For safety and hygiene reasons, the following items are generally non-returnable and non-refundable:

  • Products intended for direct contact with infants or caregivers once opened
  • Items with broken seals or removed protective packaging
  • Personal care, feeding, or hygiene-related products
  • Products showing signs of use, wear, or contamination
  • Clearance, final sale, or promotional items (if marked as such)
  • Customized or specially ordered products

These restrictions are necessary to protect consumer health and comply with safety standards.

7. Condition of Returned Items

All returned items must be in original condition. This includes:

  • No signs of use, damage, or contamination
  • Original packaging in good condition
  • All components, accessories, instructions, and inserts included

Products that fail inspection upon return may be refused or returned to the customer without a refund.

8. Return Authorization Process

Returns must follow the Company’s return authorization procedures. Unauthorized returns may not be accepted.

The Company reserves the right to review each return request individually and determine eligibility based on product condition, reason for return, and compliance with this Policy.

9. Exchange Policy

Where applicable, eligible products may be exchanged for:

  • The same item (replacement for defective or damaged goods)
  • An alternative item of equal value (subject to availability)

Exchanges are subject to the same eligibility requirements as returns.

10. Refund Methods

Approved refunds will be issued using the original payment method whenever possible.

Refund processing times may vary depending on:

  • Payment method used
  • Banking or payment provider processing timelines
  • Cross-border transaction requirements

Refunds do not include non-refundable charges unless required by applicable law.

11. Shipping Costs and Responsibilities

Unless otherwise stated:

  • Original shipping fees are non-refundable
  • Return shipping costs are the responsibility of the customer
  • Shipping fees incurred due to refused or failed delivery are not refundable

For approved returns resulting from Company error (such as incorrect or defective items), return shipping responsibility may be assessed on a case-by-case basis.

12. Cross-Border Returns and Customs Considerations

As a cross-border e-commerce business, returns may be subject to:

  • International shipping regulations
  • Customs inspections and delays
  • Import and export restrictions
  • Duties, taxes, or handling fees

Customers are responsible for complying with applicable customs requirements when returning products internationally. The Company is not responsible for delays or losses caused by customs authorities.

13. Refund Amount Adjustments

Refund amounts may be adjusted in the following situations:

  • Partial returns of multi-item orders
  • Missing components or damaged packaging
  • Depreciation due to improper handling
  • Promotional discounts applied at purchase

Any applicable deductions will be determined following inspection of the returned product.

14. Inspection and Verification

All returned items are subject to inspection upon receipt.

Inspection may include:

  • Visual examination
  • Verification of serial numbers or batch information
  • Safety and hygiene checks

Approval of a return request does not guarantee approval of a refund until inspection is completed.

15. Refused or Undeliverable Packages

If an order is refused or deemed undeliverable due to customer-related reasons, including incorrect information or failure to accept delivery, the Company reserves the right to:

  • Deduct shipping and handling fees
  • Deny refund for certain items
  • Treat the order as abandoned after a reasonable period

16. Abuse and Excessive Returns

The Company reserves the right to refuse returns or limit return privileges if we detect:

  • Excessive or abnormal return activity
  • Suspected fraud or abuse
  • Violation of this Policy

Such measures are necessary to maintain fair use of our Services.

17. Product Safety and Recalls

In the event of a product safety issue or recall, the Company will follow applicable regulatory guidance and implement appropriate corrective actions, which may include refunds, replacements, or product removal.

18. Responsibility for Accurate Information

Customers are responsible for ensuring that all order information is accurate at the time of purchase.

The Company is not responsible for issues arising from incorrect information provided by the customer.

19. No Guarantee of Satisfaction Returns

Unless expressly stated, the Company does not offer unconditional or “no questions asked” returns, particularly for mother and baby products where safety and hygiene are paramount.

20. Limitation of Liability

To the maximum extent permitted by applicable law, the Company shall not be liable for:

  • Indirect or consequential losses
  • Delays caused by logistics providers or customs authorities
  • Losses resulting from misuse of products
  • Return delays outside the Company’s reasonable control

21. Compliance With Applicable Laws

This Policy is intended to comply with generally applicable consumer protection principles relevant to cross-border e-commerce.

Nothing in this Policy limits any mandatory consumer rights that cannot be excluded under applicable law.

22. Policy Modifications

The Company reserves the right to modify this Policy at any time. Updated versions will be posted on the website and will take effect upon publication.

Continued use of the Services after changes constitutes acceptance of the revised Policy.

23. Entire Agreement

This Return & Refund Policy constitutes the entire agreement between you and the Company regarding returns, refunds, and exchanges related to purchases made through the Services.

24. Language and Interpretation

This Policy is written in English. In the event of any translation, the English version shall prevail unless otherwise required by law.

25. Acknowledgment

By completing a purchase through our Services, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.