This Shipping Policy (“Policy”) explains the shipping, delivery, handling, and logistics practices of Huaihua Xuda Cross-Border E-Commerce Co., Ltd. (“Company,” “we,” “us,” or “our”) in connection with the sale and distribution of mother and baby products and toys through our website and related online services (collectively, the “Services”).

By placing an order through our Services, you (“customer,” “you,” or “your”) acknowledge that you have read, understood, and agreed to this Shipping Policy in its entirety.

1. Purpose and Scope of This Shipping Policy

This Policy is intended to provide clear and comprehensive information regarding:

  • Order processing and fulfillment procedures
  • Shipping methods and logistics arrangements
  • Estimated delivery timelines
  • Cross-border transportation considerations
  • Customs, duties, and taxes
  • Risk allocation and delivery responsibilities
  • Special considerations for mother and baby products and toys

This Policy applies to all orders placed through our Services unless otherwise expressly stated at the time of purchase.

2. Shipping Coverage and Service Availability

We offer shipping services to multiple destinations as part of our cross-border e-commerce operations. Shipping availability may vary depending on:

  • Destination country or region
  • Local regulations and import restrictions
  • Logistics partner coverage
  • Product type, size, weight, and safety requirements

The Company reserves the right to restrict or suspend shipping to certain destinations at any time due to regulatory, logistical, or operational considerations.

3. Order Processing Time

Order processing refers to the period between successful order placement and dispatch of the shipment.

3.1 Processing Procedures

Order processing generally includes:

  • Order verification
  • Payment confirmation
  • Inventory allocation
  • Quality inspection
  • Packaging and preparation for shipment

Processing times may vary based on order volume, product availability, and operational capacity.

3.2 Processing Delays

Processing may be delayed due to:

  • High order volumes
  • Inventory shortages
  • Quality or safety inspections
  • Public holidays or peak seasons
  • Force majeure events

Processing times are estimates only and are not guaranteed.

4. Shipping Methods and Carriers

We utilize third-party logistics providers and shipping carriers to deliver orders.

Shipping methods may include, but are not limited to:

  • Standard international shipping
  • Expedited shipping options (where available)
  • Courier, postal, or commercial logistics services

The selection of carrier and shipping method is determined by the Company based on destination, cost efficiency, product characteristics, and operational considerations.

5. Estimated Delivery Timeframes

Estimated delivery times consist of:

  • Order processing time
  • Transit time
  • Customs clearance time

Delivery time estimates are provided for reference purposes only and do not constitute a guarantee.

Actual delivery times may vary due to factors beyond the Company’s control, including customs inspections, weather conditions, transportation disruptions, or local delivery practices.

6. Cross-Border Shipping Considerations

As a cross-border e-commerce company, international shipments may be subject to:

  • Customs clearance procedures
  • Import and export regulations
  • Border inspections
  • Additional documentation requirements

Delays caused by customs authorities are outside the Company’s control and do not constitute a breach of this Policy.

7. Customs Duties, Taxes, and Fees

Orders shipped internationally may be subject to:

  • Import duties
  • Value-added tax (VAT)
  • Goods and services tax (GST)
  • Customs clearance or handling fees

Unless otherwise stated, such charges are the responsibility of the customer. The Company does not control or guarantee the amount of such fees, as they are determined by local authorities.

8. Packaging Standards

We take reasonable measures to package products securely and appropriately, with particular attention to the safety of mother and baby products and toys.

Packaging considerations may include:

  • Protective materials to prevent damage
  • Compliance with transportation safety requirements
  • Tamper-resistant packaging where applicable

Packaging methods may vary depending on product type and shipping method.

9. Product Safety During Transit

While we strive to ensure products are properly packaged, the Company cannot guarantee that products will not be damaged during transit.

Customers are advised to inspect packages upon delivery and follow the procedures outlined in our Return & Refund Policy if damage is identified.

10. Partial Shipments

In some cases, orders containing multiple items may be shipped in separate packages due to:

  • Inventory availability
  • Warehouse location differences
  • Packaging or size constraints

Partial shipments do not affect the total order amount charged unless otherwise stated.

11. Delivery Address Accuracy

Customers are responsible for providing complete and accurate shipping information at the time of order placement.

The Company is not responsible for:

  • Delays or delivery failures caused by incorrect or incomplete address information
  • Additional shipping costs incurred due to address errors

Orders returned due to address issues may be subject to additional handling procedures.

12. Failed Deliveries and Undeliverable Packages

A delivery may be deemed unsuccessful or undeliverable due to:

  • Incorrect address information
  • Failure to accept delivery
  • Local delivery restrictions
  • Refusal of shipment

In such cases, the Company reserves the right to determine appropriate handling, which may include return, abandonment, or disposal of the package in accordance with applicable laws and logistics partner policies.

13. Risk of Loss and Title Transfer

Unless otherwise required by applicable law, the risk of loss or damage to products generally passes to the customer upon delivery to the carrier.

Title to the products transfers in accordance with applicable commercial and legal standards governing cross-border transactions.

14. Delivery Confirmation

Delivery confirmation may be provided through tracking information or carrier updates.

The Company relies on information provided by logistics partners and does not guarantee the accuracy or real-time availability of tracking data.

15. Shipping Costs

Shipping costs, if applicable, are calculated based on factors including:

  • Destination
  • Package weight and dimensions
  • Shipping method selected
  • Fuel or logistics surcharges

Shipping fees are displayed at checkout unless otherwise stated.

16. Delays Beyond Company Control

The Company is not responsible for shipping delays caused by circumstances beyond its reasonable control, including but not limited to:

  • Customs inspections or holds
  • Natural disasters
  • Weather-related disruptions
  • Transportation strikes or interruptions
  • Government actions or regulatory changes

Such delays do not entitle customers to compensation unless required by law.

17. Special Considerations for Mother and Baby Products

Mother and baby products and toys may be subject to additional shipping restrictions due to:

  • Safety and hygiene standards
  • Age-appropriate labeling requirements
  • Material or component regulations

Certain products may not be eligible for shipping to specific destinations.

18. Inspection Upon Delivery

Customers are encouraged to inspect packages immediately upon delivery.

Visible damage, missing items, or discrepancies should be documented promptly in accordance with the applicable after-sales policy.

19. Refused Shipments

If a shipment is refused by the customer, the Company may:

  • Deduct shipping and handling costs
  • Decline to reship the order
  • Process the order in accordance with applicable policies

Shipping fees associated with refused shipments are generally non-refundable.

20. Logistics Partner Responsibility

The Company works with third-party logistics providers but does not control their operations.

Delivery performance, local handling practices, and final delivery timelines are determined by the carrier.

21. No Guaranteed Delivery Dates

Any delivery dates provided are estimates only and are not guaranteed.

The Company does not guarantee delivery by specific dates, including holidays or special occasions.

22. Force Majeure

The Company shall not be held responsible for failure or delay in shipping due to force majeure events, including but not limited to:

  • Acts of God
  • War or conflict
  • Epidemics or pandemics
  • Government restrictions
  • Infrastructure failures

23. Compliance With Laws and Regulations

This Policy is intended to comply with generally applicable shipping and consumer protection principles relevant to cross-border e-commerce.

Nothing in this Policy limits any mandatory rights that cannot be excluded under applicable law.

24. Policy Updates

The Company reserves the right to update or modify this Shipping Policy at any time.

Changes will take effect upon publication on the website.

25. Entire Agreement

This Shipping Policy constitutes the entire agreement between you and the Company regarding shipping and delivery matters related to purchases made through the Services.

26. Language

This Shipping Policy is written in English. In the event of any translation, the English version shall prevail unless otherwise required by law.

27. Acknowledgment

By placing an order through our Services, you acknowledge that you have read, understood, and agreed to this Shipping Policy.